Appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us, Monday to Friday from 8am to 6.30pm
  01379 586456 or 01379 586227 for Fressingfield Medical Centre
  01379 384220 or 01379 388313 for Stradbroke Medical Centre
• visit the surgery and speak with a receptionist, Monday to Friday during opening hours

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

If you have a non-urgent medical problem, it is not advisable to come to the surgery without first making an appointment, as the clinician will be unable to see you.

To request a routine appointment in the next 7 days:

• use our askmyGP tool Monday to Friday from 8am to 6.30pm. We will respond during opening times
• phone us, Monday to Friday from 8am to 6.30pm
  01379 586456 or 01379 586227 for Fressingfield Medical Centre
  01379 384220 or 01379 388313 for Stradbroke Medical Centre
• visit the surgery and speak with a receptionist, Monday to Friday during opening hours
• use your NHS account (through the NHS website or NHS App) 

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

DOCTORS APPOINTMENTS FOR 'CRYOTHERAPY' (freezing of skin lesions) CANNOT BE BOOKED ONLINE  - We need to make special arrangements for 'cryotherapy' appointments, so please speak to us directly to book any appointments for 'cryotheraphy'.

You can choose whether you would like a face to face appointment or a telephone appointment, however all on the day requests are initially dealt with via a phone consultation.

Appointments by phone can be more flexible and often means you get help sooner.

Our Practice now uses clinicial note support (AI). Please click here for further information.

Please try and remember that your appointment with the Doctor is for “one problem only”. If you feel you will need more than a 10 minute consultation please ask the receptionist to book you a longer appointment. This will not only assist the Doctors, but will also reduce patient waiting time and minimise surgeries running late.

The Practice operates a system for dealing with urgent medical problems e.g. those that cannot wait until the next routine available appointment with any of the Clinicians at any site. These are appointments for “acute” problems and if the Clinician considers that this is not the case, you may be asked to re-book on another day in a routine slot to help us help as many of our patients as possible. If you have an urgent on the day need you will initially be offered a telephone consultation. If the clinician feels that you should be seen face to face they will make arrangements for this.

On some occasions you may find that the doctor on duty in the surgery or carrying out visits is not one of the doctors from the practice. This Doctor is called a locum Doctor and is standing in for one of the regular doctors who is away.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• phone us, Monday to Friday from 8am to 6.30pm
• use our askmyGP tool Monday to Friday from 8am to 6.30pm.

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone or face-to-face
• if you need an interpreter
• if you have any other access or communication needs

Requests for home visits should be made before 10.00am

Please remember that there are very few reasons for requesting a home visit: in the majority of circumstances medical problems are best dealt with at the surgery. If, for example, your child has a temperature, there is no harm done bringing him or her to see the doctor at the surgery.

Requests will always be accepted for patients who are terminally ill or housebound.

Please call 01379 586227 OR 01379 384220 to make a request for a home visit.

The Practice is pleased to offer extended evening opening hours on the following days:

Monday evenings with appointment times up to 7:30pm

Tuesday and Thursday mornings with appointment times from 6:30am to 7:30am for pre booked telephone triage consultations.  

Clinical Pharmacist and Paramedic appointments are also available with appointment times between 6:30pm and 7:30pm on a Tuesday and Wednesday

Face to Face nurses appointments on Wednesday, Thursday and Friday mornings from 7:40am.

Please note that these extended appointments are for routine issues and must be booked in advance. The Out of Hours service is responsible for emergency issues from 6:30pm to 8am outside of these days.

If you experience difficulties with your hospital appointment e.g. cancellations, re-arranged times etc. first of all contact the hospital appointments department, or the secretary of the consultant concerned. (You will find the telephone number of the Consultants at the Norfolk & Norwich University Hospital in the ordinary telephone directory.) If you still experience problems contact our secretarial team at Fressingfield.