** BLOOD TESTS ** You may have seen the national news about an issue with the stocks of the reagents that Hospitals need to process certain blood tests, this shortage is caused by the supplier Roche and is affecting all hospitals.  The hospitals have asked us to cancel many of the blood tests that we provide as they will not be able to process them.  We will contact you if we need to cancel your blood test appointment, if you ring us to book a blood test we may ask you to ring back when the hospitals are able to start processing these blood tests.  We do not yet know how long the hospitals will have this issue.

*** FLU CLINICS 2020 *** We have now written to all patients that are eligible for the flu vaccination (those patients aged over 65 as at the 31/3/2021 and all those patients under 65 who have a medical condition who puts them at greater risk. If you are over 65 or under 65 in an at risk category and have not received your letter please contact us urgently. We are currently contacting parents/guardians of children that are eligible. Click here for further details for those patients aged 50-64 who weren't previously eligible for the flu vaccine. It is likely that vaccination for this new cohort will not commence until November. GP practices are being asked to focus on their work to get the most vulnerable groups in our community vaccinated first. We will update this message as soon as we have more information from the Government.

** We have installed a new phone system to make it easier for patients to contact us **

DUE TO WORKLOAD PRESSURES THE DISPENSARY AT FRESSINGFIELD WILL CLOSE BETWEEN 1PM AND 2PM EVERY DAY.  OUR CURRENT TIMESCALES FOR PROCESSING MEDICATIONS ARE 3 WORKING DAYS. WE ARE SORRY FOR ANY INCONVENIENCE CAUSED AND THANK YOU VERY MUCH FOR YOUR ASSISTANCE. 

HERE FOR PATIENT SURVEY RESULTS - YOU SAID AND WE LISTENED
Please click here for the results of our latest patient survey, 94% of patients rated us as good, very good or excellent
Please click here to complete our Friends and Family Test to say whether you are happy with our service

Changes to Clinical System

The provider of our clinical system - EMIS Health, is changing certain technical aspects of the way in which it delivers services to us. This will not impact the delivery of services to patients but we wanted to let you know about the changes in case you have questions. Click Here for More Information

Have you received a letter from a pharmacy company? please click here for information that we think you should know
On average we lose 20 hours per month through patients not attending for their appointments, please cancel if you can no longer make your appointment.
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Click here for details about Hartismere Hospitals Equipment Clinic
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