Booking an Appointment
SPECIAL NOTE - DOCTORS APPOINTMENTS FOR 'CRYOTHERAPY' (freezing of skin lesions) CANNOT BE BOOKED ONLINE - We need to make special arrangements for 'cryotherapy' appointments, so please speak to us directly to book any appointments for 'cryotheraphy'.
Telephone 01379 586456 or 01379 586227 for Fressingfield Medical Centre.
To book an appointment at Stradbroke Medical Centre phone 01379 384220 or 01379 388313.
Note that between 18:30 and 8am during weekdays and all weekends and bank holidays, our phone system will provide a recorded message providing the telephone number for the Out of Hours service.
Extended Hours
The Practice is pleased to offer extended evening opening hours on Monday evening with appointment times up to 7:30pm & on Tuesday and Thursday mornings with appointment times from 7am to 7:30am for pre booked telephone triage consultations. Nurse appointments are also available with appointment times between 6:30pm and 7:20pm. Please note that these extended appointments are for routine issues and must be booked in advance. The Out of Hours service is responsible for emergency issues from 6:30pm to 8am.
ABOUT OUR APPOINTMENT SYSTEM
Please try and remember that your appointment with the Doctor is for “one problem only”. If you feel you will need more than a 10 minute consultation please ask the receptionist to book you a longer appointment. This will not only assist the Doctors, but will also reduce patient waiting time and minimise surgeries running late.
The Practice operates a system for dealing with urgent medical problems e.g. those that cannot wait until the next routine available appointment with any of the Clinicians at any site. These are appointments for “acute” problems and if the Clinician consider that this is not the case, you may be asked to re-book on another day in a routine slot. To help us help as many of our patients as possible. If you have an urgent on the day need you will initially be offered a telephone consultation. If the clinician feels that you should be seen face to face they will make arrangements for this.
How can you access appointments - You can book appointments via phoning us, using the online consultation form on our website or via the NHS App.
What Appointments are available - You can choose whether you would like a face to face appointment or a telephone appointment, however all on the day requests are initially dealt with via a phone consultation.
Services Available - Please refer to our services section.
If you have a non-urgent medical problem, it is not advisable to come to the surgery without first making an appointment, as the clinician will be unable to see you.
LOCUM DOCTORS
On some occasions you may find that the doctor on duty in the surgery or carrying out visits is not one of the doctors from the practice. This Doctor is called a locum Doctor and is standing in for one of the regular doctors who is away.